Sheraton Grand Sydney Hyde Park

We have stayed here quite a few times and it is always good to return. Nice and clean. Staff were very friendly at concierge and check in. The beds are comfy, the room is not huge but is well laid out and everything works. Good water temp and pressure in shower. However, water flows out to the floor in the bathroom which creates a slip hazard. Overall we like staying here.

Thankful for the cake and room upgrade gestured for my daughter's birthday.

Some say it is a bit dated but I actually liked the fact that its interior decoration is probably from the 80’s or 90’s. The pool is awesome with a great view out to the heads. The rooms are large. We had a Hyde Park view room. Next time I will be sure to ask for a room above the 10th or 11th floor so you clear the tree line and have access to the view of Hyde Park across to St Marys Cathedral. The bed is seriously comfy. We ordered room service a few times and were pleasantly surprised by the quality. We had a pizza and butter chicken. We ordered the butter chicken again the next day it was so good. The bar fridge is reasonably priced. The staff are friendly and accommodating. You couldn’t ask for a better position right in the heart of the city. A stroll across the road to St James station takes you to the airport in 10 minutes. I don’t need to search for hotels in Sydney anymore. I’ve found the one I’ll be going back to time and again.

The location, the room and overall service is excellent. We stayed in 2 rooms with connecting door for 5 nights. It is very easy for us to take a public transport to visit the universities. During the day it is very convenient to walk to the places around. The room is very comfortable. The pool and fitness is also very good, we used it almost everyday.

This was my first trip to Sydney for four months following a very serious fracture of my leg. My mobility is still compromised and I am on crutches and I had let the hotel know in advance of my mobility issues. Because this was a special celebration weekend we had booked an executive Suite. After travelling to Sydney for a Mother’s Day lunch and then onto the hotel I was exhausted and really looking forward to a rest in the room. We arrived to check-in at 3:40 pm to be met with five long cues of people waiting to check in. Despite staff seeing that I was on crutches all they would offer me was a seat, there was no Priority assistance for someone with my mobility issues. After waiting for 30 minutes to check in we were told that the room we had booked was not available because there were so many late checkouts and it had not been cleaned because people were still occupying it and they could check us in, but we wouldn’t be able to go to our room until it was available. This was extremely disappointing considering they had been forewarned of my situation. After much discussion and an introduction to Mirjam, the executive assistant manager, we were taken to the bar and given a complimentary drink while she sorted out our situation. She came back a short while later with good news that we had been upgraded to the Royal Suite. This was indeed good news because it is a magnificent very large suite with beautiful views over Hyde Park, St Marys Cathedral and the harbour. So the hotel turned around what was an extremely negative situation into a very positive one. We also enjoyed a beautiful meal at Sydney Common. This is a really fabulous restaurant. Extremely creative curated menu, very professional staff and an open kitchen so you can watch the action. Our room was so beautiful we had breakfast delivered there the next morning so that we could soak in a bit more and the added bonus of the beautiful bells from St Marys Cathedral chiming on Sunday morning.